Refund policy
Refund & Return Policy
At Purrbag, we are committed to ensuring every customer is satisfied with their purchase. Please read our policy carefully before placing your order.
All Sales Are Final
All purchases made on our website are final. We do not offer refunds or exchanges for change of mind, accidental orders, or if your cat simply does not take to the product. We encourage all customers to review the product details carefully before completing their purchase.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at Purrbag123@gmail.com with your order number and photos of the damage. We will review your case and if approved, we will send a replacement at no extra cost to you.
Wrong Item Received
If you received the wrong item, contact us immediately at Purrbag123@gmail.com and we will resolve the issue as quickly as possible.
Lost or Stolen Packages
Purrbag is not responsible for lost or stolen packages once the carrier has confirmed delivery. We recommend reaching out to your local carrier to file a claim.
Order Cancellations
Orders cannot be cancelled once they have been placed and processed. Please double check your order before completing your purchase.
Contact Us
For any order related issues please reach out to us at Purrbag123@gmail.com and our team will get back to you within 1-3 business days.